All KPI categories
Patient Experience KPIs
Patient experience KPIs for hospitals and clinics: Net Promoter Score, patient engagement rate and HCAHPS-style survey score — the loyalty and experience measures that drive referrals, payer scorecards and CBAHI/JCI patient-rights standards.
Change any number and the result updates instantly. The pre-filled values are illustrative for a 200-bed hospital.
Results not where you want them?
Measuring a KPI is the first step; redesigning the process behind it is the second. This service was developed by Dr Hesham Dabah, CEO and healthcare expert with 25+ years in healthcare transformation, medical group management and consultancy.